Website terms and conditions


Please read these terms and conditions carefully and in full before using this website. These terms and conditions (together with the documents referred to in it) govern how you make use of this website. The use of this site includes browsing, accessing and receiving consultations through the website. By using this website, you accept the terms and conditions set out in this document in full. If you do not agree with the terms and conditions outlined or any part of the terms and conditions, then you must not use the website. By using the website, you confirm that you accept the terms and conditions in full and you agree to comply with them. This website uses cookies. Please see our cookie policy for full details on the use of cookies. By agreeing to our terms and conditions and by using this website, you consent to our use of cookies.

Authorisation to use website

Unless otherwise specified, City and West Psychology and its three associates own all of the intellectual property rights in the website and the material presented on the website. All the content is copyright of City and West Psychology and is digitally watermarked. All intellectual property rights are reserved by City and West Psychology, subject to the license below. You can access our website free of charge, however, any form of psychological support may be charged for. You may view, listen to and watch any material on our website free of charge, however, all material presented on the website is meant for personal use and is subject to the restrictions outlined below and elsewhere in this document.

Without written consent from City and West Psychology you must not at any point:
• Trade, rent, or sub-­‐license any material from this website
• Republish or copy material from the website (This includes republication of any information from the website to an alternative website)
• Reproduce, copy, duplicate or otherwise exploit any material on this website for commercial purposes
• Present or display publically any material from this website
• Gain financially from redistributing any material from this website to others
• Seek unauthorised access to the website to edit or otherwise modify any material on this website

Access to our website is granted on a temporary basis. City and West Psychology may withdraw, discontinue, suspend or change all of or part of the website at any point without
prior notice. City and West Psychology are not liable to you if the website is temporarily or permanently changed or taken down. You are responsible for making sure you have access to the website. You are also responsible for all people accessing this website through your internet connection and you must make them aware of our terms and conditions prior to use.
This website is for people who are at least 16 years of age. If you are younger than 16 you may not use the contact form on the website by yourself, but we encourage you to invite a parent or guardian complete the form for you. If we discover that you have used the contact form and you are younger than 16, we will terminate any contact we have with you and delete all information we hold on you immediately.

Acceptable use of the website

When using this website, you must not in any way cause damage to the website. This includes impairing the accessibility and availability of the website, as well as engaging in or supporting any illegal, fraudulent, unlawful, or harmful activity on or linked with this website.

Use of this website does not provide you with the right to engage in or set up any automated or systematic data collection on or in relation to this website without the written consent of City and West Psychology. This includes without limitation data mining, scraping, data harvesting, and data extraction. Additionally, without the written consent of City and West Psychology you must not use this website, or any of its materials for any purpose related to marketing.

When accessing this website, you must not use this website to host, store, transmit, copy, send, publish, distribute or use any material that is connected with or contains any spyware, keystroke logger, rootkit, worm, Trojan Horse, computer virus, or other malicious computer software. You must not attack this website though a distributed denial-­of-­service attack or denial­‐of-­service attack. This also includes using this website to communicate or transmit unsolicited commercial material. At no point must you attempt to gain unauthorised access to any database or computer at our base, our servers, or this website itself. Breaching this provision will according to the Computer Misuse Act 1990 constitute a criminal offence. City and West Psychology are committed to reporting and working with the relevant authorities if such a breach occurs, including disclosing your identity.

City and West Psychology consider all content uploaded to our website non‐proprietary and non­‐confidential, and City and West Psychology reserve the right to use, distribute, copy and/or disclose any content uploaded to third parties for any purpose if found necessary.

Content about you

In these terms and conditions, “your content” is defined as material that you submit, for whatever purpose, to this website. This includes without limitation images, text, video
material, audio material and audio-­video material. City and West Psychology are dedicated to respecting and protecting the privacy of everyone who contacts City & West Psychology.

To learn what information with gather about you and how we use this information, please see our Privacy and Confidentiality Policy & Cookie Policy. City and West Psychology reserves the right to edit or remove any material that is submitted to this website or stored on City and West Psychology’s servers. Please note that you must not submit any content to this website that is illegal, unlawful or which may infringe on a third party’s rights. You must also not submit any material or user content to this website that could result in, or which is already subject to, legal proceedings or similar complaint.


This website is offered “as is” without any representations, guarantees or warranties, implied or express. City and West Psychology offer no warranties, guarantees or representations in relation to any of the information provided on this website.
Although we try to regularly update our website, without prejudice to the generality of the foregoing paragraph, City and West Psychology does not warrant that:
• The material on this website is up-­to-­date, true, complete, non-­misleading, free from omissions or errors, or accurate; or
• This website will be available to access continuously, or available to access at all; or
• This website will be free of malicious software, virus, or bugs.

It is your responsibility to have up-­to-­date virus protection and to configure your platform, computer programmes and information technology in a way that you stay protected at all
time. All content offered on this website is provided for general information only. None of the information provided on the website is meant to constitute advice or to offer a tool for
self‐diagnosis. You must obtain professional advice and support before you reframe from or take action as a result of the information provided on this website.

Limitation of our liability

All therapists representing City and West Psychology provide their services under their individual terms and conditions, and these terms will determine the relationship between you and your therapist. If you have a complaint regarding your therapist, please raise this with your therapist in the first instance, and then their respective membership organisation if the complaint needs to be escalated. All our therapists are regulated by at least one of the following professional regulatory bodies:
• The Health and Care Professions Council
• The British Psychological Society
• The British Association for Behavioural and Cognitive Psychotherapies

City and West Psychology will not be liable to you under any English law in relation to your use of the content on the website, your use of the website itself, or any other connection with this website. This includes being not liable for any special, indirect or consequential loss, and for any loss of revenue, income, business losses, loss of business relationships or contracts, anticipated savings or profits, corruption or loss of data or information, or loss of goodwill or reputation. Even if City and West Psychology has been specifically informed of the potential loss, these limitations of liability continue to apply. Your use of the website, the content on it, and any links to external sources provided, do not make City and West Psychology liable for any damage or loss brought on as a result of malware, virus or other harmful technological material, or distributed denial-of‐service‐attack that may result in damage to computer equipment, data, software or other propriety material.


These terms and conditions do not exclude or limit City and West Psychology from death or personal injury brought on by negligence, or fraud or fraudulent misrepresentation, or alternative liability which cannot be excluded or limited by English law.


Use of this website means that you find the limitations of liability and exclusions detailed in this website disclaimer to be reasonable. If this is not your view, and you do not find them reasonable, then you must not use this website.

Unenforceable provisions

Even if one or more provisions of this website disclaimer is, or is discovered to be, unenforceable under English law, other provisions of this website disclaimer will not be affected and remain fully enforceable.


You hereby indemnify City and West Psychology and accept to keep City and West Psychology indemnified against any damage, liabilities, losses, expenses and costs. This includes without limitation amounts paid by City and West Psychology to settle disputes or claims from a third party following legal advice, and any legal expenses that City and West Psychology suffer or incur as a result you breaching any provision of these terms and conditions.

Breaching terms and conditions

If these terms and conditions are breached, City and West Psychology reserve the right without prejudice to other rights in these terms and conditions, to take action in any form City and West Psychology deem appropriate. This includes without limitation prohibiting or suspending your access to the website, blocking any devices using your IP address from opening the website, talking with your internet service provider about the breach and requesting that they prevent you from accessing the website again, or if necessary initiate legal proceedings against you.


City and West Psychology reserve the right to change or amend these terms and conditions at any time. Please review our terms and conditions regularly by accessing this page, so that you are familiar with our most up-­to-­date terms and conditions. Our terms and conditions are binding on you, and any revisions to this document will apply to the use of this website from the date when the new terms and conditions are published.


City and West Psychology are not obliged to notify or obtain your consent before any transfer or sub-­contract can be conducted of these rights under these terms and conditions. Under these terms and conditions, you do not have the right to transfer, sub-­contract or otherwise deal with your rights and/or obligations.


If a court or other competent authority determine that one or more of the provisions outlined in these terms and conditions are unenforceable and/or unlawful, all other provisions will continue in effect. If it is deemed that deleting part of an unenforceable and/or unlawful provision will in effect make it lawful, then that part of the provision will be considered to be removed, and all other provisions will remain in effect.

Entire agreement

These terms and conditions, together with our privacy policy and cookie policy, represent the full contract between City and West Psychology and you in relation to your use of this website. When it comes to your use of this website, this agreement replaces all previous arrangements.

Law and jurisdiction

This website and its accompanying terms and conditions shall be governed by and constructed in accordance with English law, and any disagreements linked with these terms and conditions will be subject to the non‐exclusive jurisdiction of the courts of England and Wales. The authors’ moral rights as outlined in the Copyright, Designs and Patents Act 1988 will not be influenced by the rights granted in this document.